Privacy policy

General

White Glove, Private Concierge & Events, the owner of this website, respects users’ right to the protection of their personal data, according to the General Data Protection Regulation (hereinafter, GDPR), established by Regulation (EU) No. 2016/679.

The personal data of users of our website is collected to enable the provision of services offered on it, as without the collection of personal data, it is not possible to carry out commercial transactions through the website.

Collection of personal data (purposes)

The data of users on the website www.whiteglove.com is collected during their navigation, specifically for the following purposes:

To process service requests: making requests for clarification, inquiries, and others regarding services and other aspects related to the website.

To share content.

To disclose news, promotions, and other information.

During navigation on our website, users may be asked to provide the following data per the respective purposes: i) full name; ii) email address; iii) mobile or phone number; iv) address. In addition to the purposes described above, your personal data may be used to improve your experience on our website.

The data collected during your navigation may be used for the analysis and improvement of specific tools and features available on our website, to improve the user experience.

By registering on the website whiteglove.com, the user also declares acceptance to receive information about our services through the email provided.

At any time, the user may opt out of receiving information about services and news. To do so, they can send an email from their customer account with “Remove” in the subject or contact us by email.

The data provided by the user may be necessary to help ensure the security of our website and services, for affiliate purposes, statistical purposes, and data backups, and to finalize their request, including for the correct issuance of the invoice.

The data collected for notifications, and obtained through the subscription of email notifications at the time of registration or through various email registration forms available on the site may be processed for information purposes.

We warn that we do not sell your personal data, nor do we disclose it without your consent.

Transmission of personal data to third parties: the data controller of the personal data collected by White Glove, Private Concierge & Events may, exceptionally, rely on the services of some partners so that, on behalf of the company and by our guidelines, they process some of the personal data, with the processing being done following this Privacy Policy and respect the instructions provided by us.

The partners may not transmit personal data without authorisation from the controller. They may not subcontract other entities without the explicit consent of the data controller, ensuring the confidentiality and security of the data.

Retention of personal data: the personal data collected by White Glove, Private Concierge & Events by the Privacy Policy can only be retained for the strictly necessary period, considering the purpose of collection.

If there is no relevant contact with the data subject within five years, White Glove, Private Concierge & Events commits to deleting or encrypting the respective personal data, unless they are necessary for the exercise of its activity or the fulfilment of legal or judicial obligations. At the end of the aforementioned period, personal data will be permanently deleted or encrypted, without prejudice to the previously mentioned exceptions.

Direito de acesso e informação

O titular dos dados pessoais poderá, a qualquer momento, solicitar à White Glove, Private Concierge & Events informação sobre o conteúdo e tratamento dos dados pessoais recolhidos, designadamente: i) finalidade a que se destinam; ii) base legal; iii) identidade do responsável pelo tratamento dos dados ou do encarregado de proteção de dados, se esta figura for implementada; iv) período durante o qual os dados serão mantidos e critério utilizado para a fixação desse prazo; v) categorias dos dados pessoais em causa; vi) destinatários ou categorias de destinatários para quem os dados pessoais foram ou serão transmitidos; vii) prazo previsto para a conservação dos dados pessoais (quando possível) ou critérios usados para a fixação desse prazo; viii) origem dos dados pessoais- no caso de não terem sido fornecidos diretamente pelo titular; ix) existência de decisões automatizadas e informações úteis sobre a lógica dessas decisões (incluindo a definição de perfis) e a importância e as consequências que o tratamento dessas informações poderá ter para o titular dos dados.

Para além destas informações, o titular dos dados pessoais poderá

i) solicitar a retificação, eliminação ou limitação do tratamento dos seus dados pessoais ou opor-se a esse tratamento; ii) apresentar reclamação a uma autoridade de controlo (em Portugal, a Comissão Nacional para a Proteção de Dados- CNPD).

O fornecimento da cópia de documentos em fase de tratamento não prejudicará terceiros e é gratuito. Se forem pedidas cópias de documentos adicionais, poderemos cobrar-lhe uma taxa para cobrir custos administrativos. E, será informado das garantias adequadas em relação ao tratamento dos seus dados caso estes sejam transferidos para um país terceiro ou uma organização internacional.

O titular dos dados pessoais poderá ainda solicitar, a qualquer momento, o acesso aos mesmos e a sua retificação, para complementar ou corrigir dados incorretos ou imprecisos.

Right to access and information

The data subject may, at any time, request from White Glove, Private Concierge & Events information regarding the content and processing of their personal data collected, namely: i) the purpose for which they are intended; ii) the legal basis; iii) the identity of the data controller or data protection officer, if this role is implemented; iv) the period during which the data will be retained and the criteria used for setting this period; v) categories of personal data concerned; vi) recipients or categories of recipients to whom personal data have been or will be transmitted; vii) the expected period for the retention of personal data (when possible) or the criteria used for the determination of this period; viii) the source of the personal data – if they were not provided directly by the data subject; ix) the existence of automated decisions and useful information about the logic of such decisions (including profiling) and the importance and consequences of processing this information for the data subject.

In addition to this information, the data subject may
i) request correction, deletion, or limitation of the processing of their personal data or object to such processing; ii) file a complaint with a supervisory authority (in Portugal, the National Data Protection Commission – CNPD).

The provision of a copy of documents under processing will not harm third parties and is free of charge. If additional copies of documents are requested, we may charge a fee to cover administrative costs. You will be informed of the proper safeguards regarding the processing of your data if it is transferred to a third country or an international organisation.

The data subject may also request, at any time, access to and correction of their personal data to complement or correct any inaccurate information.

Right to be forgotten, limitation, and opposition

The user may request the deletion of their personal data without undue delay when: i) the personal data is no longer necessary for the purposes for which it was collected; ii) they revoke consent on which the processing of personal data is based, and there is no other legal basis to justify the processing; iii) they object to the processing of personal data, and there is no legitimate interest that justifies such processing; iv) the processing of personal data is done unlawfully or illegally; v) for compliance with legal obligations; vi) personal information was obtained through information society services.

The right to be forgotten may be limited if White Glove, Private Concierge & Events is obligated to comply with legal and/or judicial obligations that require the processing of the data in question, for the exercise of the right to freedom of expression and information constitutionally provided, or in case of public interest in disclosing the data, such as in scientific, historical, or statistical research.

The user may limit the processing of their personal data in the following cases:
i) correcting the accuracy of their personal data; ii) if the processing of the data is unlawful, and they do not wish to delete the data but rather limit its processing; iii) if the processing is no longer necessary, except for the fulfilment of legal obligations; iv) during the period of verification of opposition to the use of personal data.

In case of limitation of personal data usage, White Glove, Private Concierge & Events commits to using the collected data based on the consent of the data subject or if required to comply with legal and/or judicial obligations that require the processing of the data in question, for the exercise of the right to freedom of expression and information constitutionally provided, or in case of public interest in disclosing the data, such as in scientific, historical, or statistical research.

The data subject can, at any time, oppose the processing of their personal data. In this case, the data will no longer be processed by White Glove, Private Concierge & Events, unless there is a legitimate legal justification for its use or it is strictly necessary for legal or judicial purposes. The data subject may object to the processing of their personal data for direct marketing purposes.

Right to complaint: if you believe that the processing of your personal data violates the GDPR, the data subject may contact us by email, so we can clarify the situation. The data subject may, at any time, file a complaint with the responsible authority in the Member State where they reside, work, or where the infringement was committed.

Data portability

If the data subject needs part or all of their personal data for entering into a contract or other legal instrument or for pre-contractual steps, and the data is processed automatically, they may, without prejudice to third parties, receive their data in a structured, commonly used, and machine-readable format and transmit it to another data controller or authorize us to provide it to another controller. This right does not apply if disclosing the information violates public interest.

How to exercise your rights

To exercise your rights or for any questions regarding the Privacy Policy, you may contact us through any of the provided contact methods.

Security

Your personal data is stored on secure computer systems. All passwords are encrypted. To ensure your privacy and security, we recommend not sharing your password with third parties. Our website is secured with SSL encryption, and accessible on all relevant pages, and if we detect any breach of your personal data, we will notify the supervisory authority within 72 hours.

Cookies

Cookies are small data files transferred from a website to your computer’s disk. White Glove, Private Concierge & Events may use cookies to identify you if you return to browse our website. Cookies do not contain personal information such as name, address, credit card number, or other confidential data. Browsers allow you to delete cookies from your computer. However, if you block cookies, you will not be able to register or log into our site, nor benefit from the features cookies provide.

By using the website www.whiteglove.com, you agree to this Privacy Policy and the use of cookies, which include:

• COOKIES_OF_COUNTRY_CODE- to identify you while navigating the site and analyze your behavior on the site;
• COOKIES_OF_IP_CLIENT, COOKIES_OF_COUNTRY_ID, COOKIES_OF_COUNTRY_DEFAULT_LANGUAGE- to store information about your preferences and help personalize the information we provide;
• Cac, CLIENT_ACCEPT_COOKIE- to store your general cookie preferences.

Examples of cookies used by partners:
i) Google Analytics, which collects information about the use of our website and generates related reports. Relevant cookies: _ga, _gid, _gat, __utma, __utmb, __utmc, __utmt, __utmz;

ii) Facebook Pixel, a tool that helps evaluate the behaviour of people who reach our website through Facebook.

Relevant cookies: xs, wd, sb, presence, pl, m_pixel_ratio, fr, datr, c_user, act.

Note that most browsers allow you to refuse, accept, or delete cookies. The process varies depending on the browser. For your convenience, here are some instructions for doing so on different browsers:
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Firefox: https://support.mozilla.org
Opera: http://www.opera.com/help/tutorials/security/cookies/
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari: https://support.apple.com/kb/PH21411
Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy

Final provisions

We reserve the right to modify the Privacy Policy at any time, in compliance with the General Data Protection Regulation. Any changes to our website’s privacy policy will be published online.

The website whiteglove.com is owned by White Glove, Private Concierge & Events, a Portuguese company based in Portugal, with corporate number 516676229. If you need to contact us or have any questions or suggestions regarding our Privacy Policy, you may do so via email: info@whiteglove.pt.